Frequently Asked Questions
1. What are the advantages of buying a website template? 2. What is the difference between 'normal price' and 'exclusive price'? 3. Is it fair to sell a template for an exclusive price after somebody has bought it for the normal price? 4. What am I allowed and not allowed to do with the templates? 5. What do I receive when I order a template? 6. Can I refund my order(s)? 7. How are the templates delivered? 8. What methods of payment are available? 9. Can I use your templates for my clients/ customers? 10. Do you provide custom website design? 11. What software do I need to edit the template? 12. What parts of the templates can I edit? 13. Is the price of the template a one-off fee payment?
1. What are the advantages of buying a website template?
The main advantage is price. When you purchase a website template from us, you will get a high quality design without paying the high price. You will also save money on hiring a web designer or web design studio. Another advantage is time-frame; it can usually take a designer up to a month to produce a website of such quality.
2. What is the difference between 'normal price' and 'exclusive price'?
Normal price or non-exclusive price means that that template is still available for other people to purchase anytime after you have purchased it. The template remains on our website collection as we still hold rights to resell to another customer.
exclusive price offers exclusivity of that template to the last customer to buy it. After purchasing a template for the exclusive price, the template is removed from our database, therefore not available for any other customer. Only you and the people who have bought it before you will own that template.
3. Is it fair to sell a template for an exclusive price after somebody has bought it for the normal price?
Yes, because the chances of you finding the same design on a website is very small. There are millions of websites online, according to statistics on Google.
4. What am I allowed and not allowed to do with the templates?
You may:
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Use a template to build your own website, or a website of a client in any way you wish.
You may not:
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Resell or redistribute. This would be against our licensing agreement.
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Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products sold on this website are property of FowardSlash Templates.
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Place these templates on any website in a complete or archived downloadable format.
5. What do I receive when I order a template?
After payment has been received and approved, you will be sent a confirmation email containing information of your purchase and a direct download link to the template zip files. The zip files will contain all the development files and website files used to produce the website template.
In order to open the zip files, you will need unzipping software such as Winzip (for windows) or Stuffit Expander (for Mac).
6. Can I refund my order(s)?
Since all templates are sent digitally, they are non-refundable. However, files can be replaced if damaged or lost, simply send us an email.
7. How are the templates delivered?
As soon as the payment is processed and approved, you will be sent a confirmation email containing information purchase and a direct link to the template zip file.
8. What methods of payment are available?
At the moment we only accept payment through Paypal. You do not need to have a Paypal account to use this service and you can pay using any form of credit or debit card via Paypal.
9. Can I use your templates for my clients/ customers?
Of course. Our templates are great for designers who have a website project and are looking to save time and offer a great price for their services.
10. Do you provide custom website design?
Yes we do. Visit our services section to find out more information or simply contact us with details of what you need and we can get back to you.
11. What software do I need to edit the template?
The software that were used and that are required for you to edit the files are described in the details section for the particular product you are after.
12. What parts of the templates can I edit?
Anything and everything! Our templates are fully customisable, so you can tweak it and change it to suit your needs.
13. Is the price of the template a one-off fee payment?
Yes, the payment for your template is a one-time fee without any additional charges.
If you still have any questions please feel free to contact us. You can contact us directly at: info@forwardslashtemplates.com or fill out the contact form on our contact section.


